After picking up the order from the merchant, the next step is delivering it to the customer safely and correctly. Drivers should follow the delivery details, keep the order secure, and complete the drop-off based on the customer’s instructions.

A smooth delivery helps make sure the customer receives the correct order on time and in good condition.

In this section, drivers can learn about:

How to Deliver an Order

Learn what to do after pickup, how to follow the delivery route, and how to complete the delivery.

Following Customer Delivery Instructions

Understand how to follow notes from the customer, such as gate codes, apartment numbers, building instructions, or contactless delivery requests.

Contactless Delivery

Learn how contactless delivery works and what to do when the customer asks the order to be left at the door.

What to Do if the Customer Is Unavailable

Understand what steps to take if the customer does not answer, cannot be reached, or you cannot complete the handoff.

What to Do if the Address Is Wrong

Learn how to handle situations where the delivery address is incorrect, incomplete, or hard to find.

Completing the Delivery

Understand when and how to mark the delivery as completed.

Why Delivery & Drop-Off Instructions Matter

Delivery and drop-off are the final steps of the order. Drivers should make sure the order is delivered to the right customer, at the right address, and according to the instructions shown in the delivery details.

Drivers should not mark an order as delivered until the order has been dropped off or handed to the customer.